Customer Relationship Management

Customer Relationship Management (CRM) is an approach to managing a company’s interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing And customer service requirements. Support CRM is a customer-oriented feature with service response based on customer input, one-to-one solutions to customers' requirements, direct online communications with customer and customer service centers that are intended to help customers solve their issues.

CRM Types

  • Call Centers
  • Business-to-business
  • Social media
  • Others