Telecommunication companies deal with significant challenges in driving profitably in highly unstable market places. Consumers demand high quality services at lower price and are most likely to switch to other service providers when they are not satisfied. New entrants into the industry increase pressure for innovation in technologies, services and offerings. At the same time, regulation requires telecom companies to adapt their operations and exploit windows of opportunities. In this scenario, fast, reliable and efficient process execution will help companies to take advantage of this challenging situation.